Tell us about your device and the problem you're experiencing.
If you're unsure what the fault is, that's completely fine. A description of what the device is doing is often enough to get started.
We'll assess the device to identify the fault and determine whether a repair is practical.
We'll look at the condition of the device and investigate the reported issue.
Once we've identified the problem, we'll explain the repair options and provide the relevant information before carrying out the work.
We won't carry out additional work without your agreement.
Once approved, we'll carry out the agreed repair using appropriate replacement components where required.
After the repair, we'll test the relevant functions of the device to make sure the reported issue has been addressed and the device is operating as expected.
Once the repair and testing are complete, we'll arrange for the device to be returned to you.